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Privacy policy

Last updated: 10 November 2026

Wallnia respects your privacy. This policy explains what personal data we collect when you use wallnia.com or place an order, why we use it and what your rights are, in accordance with the General Data Protection Regulation (GDPR).

Data controller

ALIX GROUP SRL (private limited company), trading as Wallnia
Registered office: Rue Saint-Valentin 142A/021, 6061 Montignies-sur-Sambre (Charleroi), Belgium
Company number (BCE/KBO): 0880.314.689
VAT: BE 0880.314.689
Email: kerimali0961@gmail.com
Phone / WhatsApp: +32 486 33 91 40

The data we collect

  • Identity and contact details: first and last name, email address, phone number, delivery and billing addresses.
  • Orders: products ordered, your wall dimensions, amounts, purchase history and exchanges with our customer service.
  • Payment: payments are processed by our secure payment provider. We do not see or store your full card or bank details.
  • Customer account: login details, if you create an account.
  • Newsletter: email address and preferences, if you subscribe.
  • Browsing: IP address, device and browser type, pages visited.

Why we use it

  • To process and deliver your orders, make your made-to-measure wallpaper and provide after-sales service (performance of the contract).
  • To issue invoices and keep our accounts (legal obligation).
  • To send you our newsletter and offers (your consent, which you can withdraw at any time).
  • To keep the website running smoothly and securely, and to improve it (legitimate interest).

Who receives your data

Your data is never sold. It is shared only with the service providers needed for your order:

  • Odoo SA (Belgium), which hosts our website, online shop and management software;
  • our payment provider, to process your payment;
  • our partner printer, which only receives the information needed to make your wallpaper;
  • the carrier, which receives your name, address and phone number for delivery;
  • public authorities, where the law requires it.

Your data is hosted in the European Union.

Cookies

This website only uses cookies that are necessary for it to work (basket, login, language choice). If we ever add analytics or marketing cookies, we will ask for your consent first.

How long we keep your data

  • Orders and invoices: 7 years, as required by Belgian accounting law.
  • Customer account: until you delete it, or 3 years after your last order.
  • Newsletter: until you unsubscribe.
  • Customer service messages: 3 years after the last exchange.

Your rights

You can at any time ask to access, correct or erase your data, restrict its processing or receive it in a portable format, and you can object to its processing. You can withdraw your consent to the newsletter using the unsubscribe link in every email. Write to us at kerimali0961@gmail.com: we will reply within one month.

Complaints

If you believe your rights are not being respected, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).

Changes

We may update this policy. The date of the latest update is shown at the top of this page.